John Tschohl's
Articles
John
Tschohl, the internationally recognized service strategist, is
founder and president of the Service Quality Institute in
Minneapolis, Minnesota. Described by USA Today, Time, and
Entrepreneur as a “customer service guru,” he has written several
books on customer service and has developed more than 26
customer-service training programs that have been distributed
throughout the world. John’s monthly strategic newsletter is
available online.
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