Telephone
Communication Articles
These articles
focus specifically on telephone communication. Learn how to follow
voicemail etiquette, be an effective communicator, maintain customer
satisfaction through outsourcing, best answer the phone, make a
positive impression with your receptionist, and have effective
listening and questioning skills. Telephones are used in everyday
business and it is best to know how to effectively use them. Each
of these articles is written by a qualified and skilled author who
is an expert in his or her respective field. These articles are
available on a non-exclusive basis for publication or reposting.
Is Customer Service a
Phone Call Away?
The Trials and
Triumphs of Telephone Support
The Saga of a
Telemarketing Failure
Your Call Center on
Autopilot
False Assumptions
A Shocking Experience
"One Moment Please,
While I Disconnect Your Call"
Bombay Calling
Beware the EBR
The
Politics of Calling
Call Center 101
They Just Don't Get It
Selling is a Contact Sport: Keys to
Effective Phone Calling
Manage the Cost of the Outsourcing
Business with Contact Center Technology
Ten Ways To Improve
Telemarketing
The Psychology Of Selling:
Telemarketing 101
Outbound
Sales Calling: Get More Prospects and Leads Using Telephone
Soft Selling Yields
Hard Profits in Contact Centers
Harness
the Power of Your Company’s Most Important Asset: The Receptionist
Emotional Leakage: Getting Mad at Peter and Taking it Out on Paul
The Truth about Interactive Voice
Response (IVR)
The Perfect Answer
Outsourcing Customer Satisfaction
What’s
Your Service Mentality IQ?
The
Touch Points of Communications
Steps to Service Recovery
Don’t
Sabotage Your Company
Weak
Wimpy Words
Things
Your Callers Never Want to Hear
Improving Listening Skills
Effective Questioning Skills
Voicemail
Tips
“If
You Know Your Party’s Extension…”
Voicemail
Etiquette 101: Tips for Managing Your Messages
Make It Easy for Customers to do Business With
You
Are You Passive, Average, or Proactive?
Top
Telephone Pet Peeve is Put On Hold
How to Handle the Foreign Accent
Building
Rapport with Callers
Watch That Tone Of Voice
Strategies for Handling Irate Callers
Five
Most Frustrating Voice Mail Phrases
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