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Chuck Inman

You CAN Lead through Change: 4 Steps to Help Your Staff Adapt

By Chuck Inman “Are you kidding me? Weekly meetings!” Riley was questioning why Clint, his boss, is requesting weekly staff meetings instead of the longstanding monthly meetings. “Is this the beginning of a new form of micromanagement? Why do we have to change now?” Riley asks himself. “It’s such a burden with no apparent benefit.” […]

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Chuck Inman

Controlling Chemical Brain Freezes for Better Sales

By Chuck Inman Kristy had finally worked her way to the front of the store after standing in line for 45 minutes with about 30 other people with their holiday packages at one of the mail (shipping) stores in a mall. The two women working behind the counter were frantically trying to take care of […]

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Chuck Inman

Customer Connect with CLOUT for Improved Results

By Chuck Inman Todd had a good sales background and was having a successful year until his product went on backorder for six weeks due to a packaging problem. Finally, the problem was corrected, the product was back on the market, and he was anxious to get his customers using it again. His biggest customer, […]

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Chuck Inman

Good Intent, Bad Impact: Lead With CLOUT to Produce Results

By Chuck Inman Marcia was recently promoted to head the communications department in her company. She was excited about the new opportunity.  She had a big project due in 8 weeks and she decided to hand it over to Ron, one of her top performers.  She met with Ron and told him to clear his […]