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Don R Crawley

Eight Simple Ways to Show You Care as an IT Professional

By Don R. Crawley When working with end users, customers, and technical support staff, often the most common feedback received relates to how much a support person cares or doesn’t care. The simple act of caring about our fellow human beings is the starting point for providing great customer service. When you truly care about […]

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Don R Crawley

The Five Critical Skills for IT Success

By Don R. Crawley Are you fully prepared for a successful career in IT? The most effective IT professionals possess a particular set of skills—five of them, to be exact. Your mastery of the five critical skills is critical to your career success. These five skills will, when mastered, allow you to positively influence not […]