Categories
Joe Curcillo

A Game Plan for Closing the Deal

By Joe Curcillo You walk out the door thanking the potential client for their time, and tell them that you will stop back in later in the year to review their needs. You leave upbeat and happy, but you did not get the deal. You poured your heart and soul into the close, but you […]

Categories
Joe Curcillo

Team Building: Find the GLUE That Binds Your Team

By Joe Curcillo Danny checks his email and finds a message advising him that he is the new team leader for the Alpha project. The email goes on to say that “during your time at this company, we believe you have shown the skills needed for success as a leader.” He immediately hits panic mode […]

Categories
Joe Curcillo

Ensure That You’re Understood When You Speak

Seven Listening Styles and How to Approach Them By Joe Curcillo The new manager walks into the conference room. The several staff members turn and look at each other expressing obvious shock over is youthfulness. He begins to tell the staff that he is only instituting one new change: they are going to begin online […]

Categories
Joe Curcillo

Aristotle in the Boardroom

Using Philosophical Arguments to Succeed in Meetings By Joe Curcillo As the sales team takes their seats in the boardroom, CEO, A.C. Tosser, rises from his seat and begins to address the staff. He introduces the new product line and explains that it will be marketed differently, and will be implemented with a new commission […]

Categories
Joe Curcillo

Lessons in Communication Learned from Irate Customers

By Joe Curcillo Boss Deborah is sitting in her office reviewing monthly reports as she listens to routine bustling of her staff. Suddenly, she hears a single voice amidst the regular noise. It is Mary, her secretary, attempting to get a word in as she deals with a rather stubborn and authoritative customer. The call […]