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John Tschohl

Making a Wrong Right: How to Handle Irate Internal Customers

By John Tschohl When was the last time you made a mistake at work? Come on, you know you’ve done it; we all have. No matter how good we are at our jobs, there will come a time when we will screw up. It’s what you do after that mistake, however, that determines how others […]

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John Tschohl

Learn How to Handle Irate Customers

By John Tschohl Irate customers. No matter how good you are at what you do, what business you are in, or where it is located, you will at some point find yourself facing an irate customer. Maybe a product was flawed, a delivery was late, or a charge was inaccurate. How you deal with that […]