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Kate Zabriskie

All in the Dysfunctional Family

Generational Business Fails and What to Do About Them By Kate Zabriskie Anyone in a family business knows that according to many statistics, the chance of the business surviving declines with each handoff to the next generation. What causes the drop-off? Among the myriad of reasons, times change, dedication levels vary, and talent isn’t always […]

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Kate Zabriskie

Communicating Compassion to Customers in Tough Times

Six Connections Suggestions for Showing Empathy By Kate Zabriskie Hi. This is Trish with Copytech and we’re running a special on ink I thought you might be interested in. Really, Trish? Our business is down so much that we’re barely making copies right now. Thanks for being tone-deaf. No, I don’t want to hear about […]

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Kate Zabriskie

Managing in the New Normal: Tactics for Better Telework and Remote-Employee Engagement

By Kate Zabriskie It was one thing to see her entire family during meetings when everyone first went into lockdown, but we’re months into this. Shouldn’t she have come up with some kind of work-at-home plan by now? I did. The situation is maddening! Her kids, dog, and husband to not mix well with work. […]

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Kate Zabriskie

Beyond a Bathrobe and Bunny Slippers—Survival Skills for Working from Home

By Kate Zabriskie Working from home by choice or by mandate presents a unique set of opportunities and challenges. If you’re new to telecommuting, you might find that without some discipline, you’re waking up well beyond normal work hours and adopting behaviors you would never exhibit on your worst day at the office. In the […]

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Kate Zabriskie

Connecting Through the Camera and Keyboard

10 Success Strategies for Managing Meetings in the Virtual World By Kate Zabriskie  As the world finds itself rapidly adopting virtual meetings, many people struggle while attempting to translate the in-person experience to an online format. Luckily, there are some tried and true actions neophytes can take to have their online gatherings running like clockwork. […]

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Kate Zabriskie

A Change Will Do You Good: 9 Steps to Lead Your Team Through Uncertain Times

By Kate Zabriskie If there is one thing about business that doesn’t change, it’s that business will always change! Be it through the advent of new technology, loss of a key employee, new laws that govern the way your industry does business, or even a takeover by another company. No matter what the change may […]

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Kate Zabriskie

Why You’re Not Getting the Most from Your Training Dollars and How to Start Getting a Better Return

By Kate Zabriskie Each year, organizations waste thousands of dollars on training that doesn’t deliver what the people who bought it thought it would. Consequently, many of those remorseful purchasers determine that either training has no value to their employees, the training facilitators don’t know what they’re doing, the program designers are out of touch […]

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Kate Zabriskie

Remote Control

8 Tips and Tricks for Conducting Stronger Conference Calls and Virtual Meetings By Kate Zabriskie Despite large advances in technology, few people look forward to participating in remote meetings. When fellow participants fail to mute their lines, don’t give the interaction their full attention, or commit some other virtual-get-together sin, the mood of the group […]

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Kate Zabriskie

First Aid for Burned-Out Teams

By Kate Zabriskie The team’s exhausted. They’re burned-out, and I am too. I don’t know if we can recover. We’ve been working at 150 percent for over a year—at least most of us have. More change? Really? We’ve been through three major transitions in as many months. Everyone is really on edge. I am pretty […]

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Kate Zabriskie

5 Signs it’s Time to Say ‘Goodbye’ to Your Customer

And How to Breakup the Right Way By Kate Zabriskie Goodbye customer! It’s nothing personal (at least not usually). Sometimes customers’ expectations can’t be met, other times customers require an inordinate amount of time, and on rare occasions, a customer’s behavior may expose an organization to undue peril. When any of those situations occur, it’s […]