7 Dumb Things We All Say: Smart Ways to Improve Every Relationship

7 Dumb Things We All Say: Smart Ways to Improve Every Relationship

Nobody wants to say dumb things. But we all do. The first step towards reducing the number of dumb things you say is to know what the dumb things are.

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About the Book

Based on thirty years of research with millions and millions of conversations, 7 Dumb Things contains the secrets of overcoming these blunders:

  • Using Bad Bookends
  • Starting with Wrong First Words
  • Not Choosing Your Words Well
  • Poor Questions and Bad Listening
  • Focus-on-Me Attitude
  • Wrong Tone
  • Not Diffusing Difficult Drama

7 Dumb Things We All Say: Smart Ways to Improve Every Relationship is quick and enjoyable reading. Action strategies are clearly outlined and provide a road map to success. If you are serious about communicating well—and like a spot of humor along the way—then this is the book for you.

Genre: Business & Money
Publisher: Indie Books International
Publication Year: 2018
Length: 1
ASIN: 1947480324
ISBN: 781947480322

List Price: $20.00
eBook Price: $7.99
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About the Author
Greg Alcorn

Verbal communication expert Greg Alcorn, CEO of Global Contact Services (GCS) of Salisbury, NC, is the author of 7 Dumb Things We All Say and speaks to thousands of people each year on improving verbal communication at work. His company has 1,000 employees and averages 30,000 customer service conversations every day. GCS, which Alcorn founded in 2001, serves retail, insurance, financial and government clients. Learn more at www.gcsagents.com.

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