Loyal for Life

Loyal for Life is the service recovery bible. It teaches you how to take unhappy customers from hell to heaven in 60 seconds or less.

Loyal for Life

How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less

Loyal for Life is the service recovery bible. It teaches you how to take unhappy customers from hell to heaven in 60 seconds or less.

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About the Book

Loyal for Life shows you how to use service recovery when you make a mistake so you can keep your customer and increase customer loyalty.  The book will guide you through the process of turning an upset customer into one of your biggest fans.

Every company, no matter how excellent their products or employees, occasionally makes a mistake. How those companies and their employees respond to those mistakes is what separates successful customer service-driven organizations from the rest of the pack. Loyal for Life will stretch the reader’s concept of service recovery, empowerment, and customer service to a whole new level.

 

Details
Author:
Genre: Business & Money
Tag: Recommended Books
Publisher: Best Sellers Publishing
Publication Year: 2005
Length: 111 pages
ASIN: 0963626884
ISBN: 9780963626882
Rating:

List Price: $9.69
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About the Author
John Tschohl

John Tschohl, President, Service Quality Institute—described by Time and Entrepreneur magazines as a customer service guru and service strategist—presents strategic keynote speeches to companies worldwide.  He is the author of “Loyal for Life.” Contact him at John@servicequality.com or www.customer-service.com.

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