How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less
Loyal for Life is the service recovery bible. It teaches you how to take unhappy customers from hell to heaven in 60 seconds or less.
Loyal for Life shows you how to use service recovery when you make a mistake so you can keep your customer and increase customer loyalty. The book will guide you through the process of turning an upset customer into one of your biggest fans.
Every company, no matter how excellent their products or employees, occasionally makes a mistake. How those companies and their employees respond to those mistakes is what separates successful customer service-driven organizations from the rest of the pack. Loyal for Life will stretch the reader’s concept of service recovery, empowerment, and customer service to a whole new level.