The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service

A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users.

Now in its third edition, The Compassionate Geek was written by a tech person for tech people. There are no frills, just customer service best practices, and ideas that actually work! Filled with practical customer service tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results.

The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service

A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users.

Now in its third edition, The Compassionate Geek was written by a tech person for tech people. There are no frills, just customer service best practices, and ideas that actually work! Filled with practical customer service tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results.

Order Now!
About the Book

The Compassionate Geek is a quick read with equally fast results. Each chapter includes a reflection and discussion section to help you improve your customer service skills. There are lots of personal stories and examples of mistakes made and lessons learned. This new edition adds an entire chapter on overcoming personal and professional obstacles.

Here’s what you ‘ll find:

  • The four intrinsic qualities of great customer service providers
  • Customer service tips on how to say no without alienating your customer or end-user
  • Best practices for communicating with email, including examples
  • Best practices for communicating using chat and texting
  • Ten tips for being a good listener
  • Two practical ways to keep your emotions in check using emotional intelligence (eq) techniques
  • A six-step flow chart for handling customer and end-user calls
  • Customer service skills to use when the customer or end-user is wrong
  • How to work with the different generations in the workplace
  • Motivational stories of human triumph with reflection and discussion questions
  • Techniques for overcoming personal and professional obstacles

All of the information is presented in a straightforward style that you can understand and use right away. There’s nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users.

Details
Author:
Genre: Computers & Technology
Tag: Recommended Books
Publisher: Soundtraining.net
Publication Year: 2013
ASIN: B00GCUII4M
List Price: $25.00
Order Now
Buy from Amazon
Buy from Amazon Kindle
About the Author
Don R. Crawley

Don R. Crawley is an IT customer service expert who helps IT and other technical staff members master customer service skills. He is an internationally known public speaker and author of The Compassionate Geek: How Engineers, IT Pros and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service. With more than four decades of experience in workplace technology and automation, he is dedicated to helping IT and other technical staff master the art of customer service and communication.

Preview
Find A Local Bookstore
Disclosure of Material Connection: Some of the links in the page above are "affiliate links." This means if you click on the link and purchase the item, I will receive an affiliate commission. I am disclosing this in accordance with the Federal Trade Commission's 16 CFR, Part 255: "Guides Concerning the Use of Endorsements and Testimonials in Advertising."