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Peter DeHaan

The Future is Now: Learning from Netflix

Go back with me a few years. Internet-centric companies were the next big thing. It was purported that they would change how business was done, render traditional commerce models obsolete, and usher in a new way of valuating companies – at historically unfathomable and untenable levels. They were the dotcoms! Their basic premise was insightful, […]

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Peter DeHaan

Anything for a Sale

Last year, my family’s two favorite TV shows were on the WB and UPN television networks. These two networks merged this fall to become the CW Television Network. Since our provider offered both networks, I was confident that would be no problem receiving the new network. I was wrong. Repeated contacts to our provider via […]

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Peter DeHaan

Customer Since 1978

It was an emotional moment for me. After proudly carrying and using a Shell gasoline credit card for more than 20 years, I had just canceled it and was in the process of cutting it up. Not that I was angry or upset with Shell, but it no longer made sense to carry their card. […]

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Peter DeHaan

It’s All Virtual

As I contemplated my publishing business, I was struck with the realization that I had structured it as a virtual company. This wasn’t intentional; it just worked out that way. Not only am I the only one working in the “corporate office,” there are no local vendors either. Indeed everyone who takes part in the […]

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Peter DeHaan

What I Learned on My Summer Vacation

This fall, the thoughts of school age children everywhere are focused on returning to school. Some approach the new school year with dread and trepidation, a few with excitement and high expectation, and others with inevitable acquiescence and acceptance. Regardless of their personal perspective, many will be faced with the traditional writing assignment, “What I […]