Angela DeFinis

Get Energized! 5 Tips to Create Energy in Your Virtual Presentations

By Angela DeFinis Whether you’re new to working remotely or have been doing it for years, you know one thing is true: Giving virtual presentations via Zoom and other online meeting platforms can be a challenge. Many professionals feel that online meetings lack the excitement and passion that comes naturally during face-to-face communication. And they’re […]

Kate Zabriskie

Communicating Compassion to Customers in Tough Times

Six Connections Suggestions for Showing Empathy By Kate Zabriskie Hi. This is Trish with Copytech and we’re running a special on ink I thought you might be interested in. Really, Trish? Our business is down so much that we’re barely making copies right now. Thanks for being tone-deaf. No, I don’t want to hear about […]

Liz Uram

5 Powerful Phrases for Difficult Discussions

By Liz Uram Do you ever come up with your best responses an hour after a conversation has ended? Do you ever say to yourself “I wish I would have said…” or “I wish I wouldn’t have said…”? Do you ever get tongue-tied when you are put on the spot? If you can relate to […]

Julie Miller

Four Tips to Re-Build Trust Through Writing

By Dr. Julie Miller “I wish I could rewind the clock and do it differently.” Bob, CEO of a mid-size organization lamented to his former colleague, Rick.  A week earlier he had sent out an internal memo warning that things were about to change. Their entire industry would soon be affected due to emerging government […]

Kate Zabriskie

Remote Control

8 Tips and Tricks for Conducting Stronger Conference Calls and Virtual Meetings By Kate Zabriskie Despite large advances in technology, few people look forward to participating in remote meetings. When fellow participants fail to mute their lines, don’t give the interaction their full attention, or commit some other virtual-get-together sin, the mood of the group […]

Greg Alcorn

7 Common Communication Blunders

By Greg Alcorn Have you ever said something at work you wish you hadn’t? Sometimes the wrong words just blurt out to employees or with the client. The first step in fixing common communication blunders on the job is to know what those blunders are. Then you can say something the smart way and not […]

David Chinsky

Casting Your Confidence Net

Four Strategies to Manage Self-Doubt By Dr. David Chinsky Even when leaders are clear about where they want to take their teams, pushback from colleagues, combined with self-doubts, can cause them to become paralyzed at the point of action. Clarity without confidence is an ineffective formula for success. All leaders are subject to resisters and […]

Elena Langdon

When It Comes to Communication, More Is More

By Elena Langdon In our world of information overload, less is often more. This old adage still applies in the world of communications—think website or marketing copy that is best short and sweet. Yet context and preparation is needed when human interaction is involved. The more time and energy you invest upfront, the more time, […]

Henry DeVries

Mistakes to Avoid When Communicating Change

By Henry DeVries Gulp. Suppose the time has come to communicate a major change for your organization. Maybe it is a downsizing, a restructuring, or a switch to total quality management. The change is so important the future of the company depends on it. Employees are mustered to the cafeteria where the CEO makes an […]

Anne Connor

Arriving at the Right Type of Language Professional

By Anne Connor Business people don’t have to communicate with extraterrestrials (yet), but they can still learn a few things from the sci-fi thriller Arrival. The blockbuster film put a language professional in the leading role. Hollywood star Amy Adams plays Dr. Louise Banks, a linguistics professor asked by U.S. Army Intelligence to help communicate […]