Tomás Garza

Five Ways to Avoid Being a Cultural Rube: Multicultural Communication Tips for Today’s World

By Tomás Garza Fostering a cohesive and productive work culture can be a challenge. There are the interests of different departments to manage, time pressures, budget limitations and a host of different personalities. To top it off, people in today’s workplace come from a variety of different backgrounds: different nationalities, ethnic groups, religions, etc. People […]

Peter DeHaan

Under the Influence: Making a Difference for Those Around Us

By Peter Lyle DeHaan, PhD My daughter’s a teacher. In her first year out of college, she taught first grade, influencing the next generation. I don’t recall too much about my own first grade teacher. I do know I really liked her. Many times, my parents said Mrs. Frank gave me a great start in […]

Walt Grassl

Three Ways to Persuade Others Using Stories

By Walt Grassl Experts tell us that our marketing messages should focus on the benefits of our products to potential customers and not on its features. This applies any time we want to persuade an individual or a group to take action. Do you want to persuade an audience to take a specific action? Do […]

Ted Gorski

Are You Talkin’ to Me? Understand and Adapt to Different Communication Styles

By Ted Gorski In today’s corporate world, leaders need excellent communication skills. Many are being asked to do more with fewer resources while also dealing with the stresses of a corporation that is downsizing and/or tightening budgets. To remain effective, leaders need near perfect communication skills regardless of their own communication type. Understanding the style […]

Robert McKee

Story Works. Why Don’t Business Leaders Use It?

By Robert McKee The Boldt Company builds mammoth construction projects: power plants, hospitals, educational and industrial complexes. But before Boldt can build, it must win bids. In the past, its bid team, working in the time-honored way, pit Bolt’s numbers against its competitor’s numbers. Their win rate was one in ten. With some coaching, the […]

Dave Reed Joe Heaps

Cutting Edge Technologies All Meeting Planners Must Embrace

By Joe Heaps & Dave Reed When you ask most meeting planners what kind of technology they typically utilize at their events, they’ll reply with things like “using a big screen for main stage events” or “PowerPoint projectors for every breakout session.” Those things are important, but they are just the tip of the iceberg […]

Martha Ciske

Five Tips for More Effective Helpdesk Resolution

By Martha Ciske Have you ever locked yourself out of an account with a misspelled password? Perhaps you have undergone the agonizing moments when you think you have lost a document or watched the once perfect formatting go from really good to really terrible all in one press of the spacebar? Every day business professionals […]

Pat Heydlauff

Gut Feelings, Not Emotions, Rule Communications Today

By Pat Heydlauff Communications are becoming exponentially more complex and instantaneous with each passing day. In fact, information about an event such as an Olympic Gold Medal win in London reaches Beijing, Los Angeles, Sydney, Miami and Branson, Missouri simultaneously. There is zero time delay between continents as the information, good and bad, swiftly passes […]

Jeff Beals

The Rule of Thirds: How to Truly Listen

By Jeff Beals “Let a fool hold his tongue and he will pass for a sage,” wrote Publilius Syrus more than 2,000 years ago in ancient Rome. Such wise advice from ages ago has never been more relevant. In the modern professional world, we are suffering from a listening crisis. Actually, it’s a “lack-of-listening” crisis. […]

Pat Heydlauff

How to Communicate Your Business Objectives

By Pat Heydlauff According to Robert Kiyosaki, author of Rich Dad Poor Dad, “Great leaders are great communicators. It’s not a matter of memorizing and repeating the right words, but of developing the ability to speak directly to other people’s spirits.” He believes that money does not go to businesses with the best products or […]