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Pat Heydlauff

Taking the Org Chart into the 21st Century

By Pat Heydlauff Running a business today with 15th Century tools is like driving a 1931 Model A Ford on the modern German Autobahn. Yes, the Model A is an automobile with wheels and a motor but it is not equipped to handle 21st Century demands for speed and peak performance. Back in 1931, the […]

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Patrick Valtin

Hiring: How to Attract Top Players

By Patrick Valtin Ann is a frustrated business owner who has been trying to hire a Marketing Manager for the last 8 months. Her last attempt was disastrous: over $6,200 spent on recruitment ad placements and 63 resumes screened. After 27 interviews is one week, 4 selected applicants were met for a second meeting. Not […]

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Brad Remillard

Two Reasons Interviewing Fails So Often: The Five Questions to Ask in an Interview

By Brad Remillard Do you have other people in your organization interview candidates that will end up working directly for you? Just about everyone answers “Yes” to this question. The follow up question to that is, “Have you ever sat in the interviews with these co-workers and assessed whether or not they are competent interviewers?”  […]

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Patrick Valtin

Hiring: Do It the Steve Jobs Way

By Patrick Valtin Jim was the perfect candidate with many years of solid experience as a professional sales rep and had an obvious talent of persuasion and communication skills. But the hiring manager had some strong reservations during the interview. Jim’s strong focus on results ‘right now’ and a certain aggressiveness that could probably overwhelm […]

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Peter DeHaan

A Different Perspective on Health Insurance

It happened again. It shouldn’t surprise me but it does. In fact, it has been said so often that most people believe it to be true and accept it as fact. What am I talking about? Once again, a politician has stood up and passionately, emphatically, and convincingly asserted that we, as citizens of the […]

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Nathan Jamail

Hire Fast, Fire Faster: Keep the Right Players on Your Team

By Nathan Jamail There is an old but true saying, “the best candidate doesn’t always get the job.”  If you have ever made a bad hiring decision, don’t worry you are in good company.  All leaders and managers select bad hires even if they don’t know it.  The difference is, really great leaders recognize their […]

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Gregg Gregory

Out With The Old And In With The New

By Gregg Gregory One of the great things I like about college sports is the true teamwork. What is interesting is that with more and more players turning professional early and not completing their four years of college, recruiting and keeping the team focused on the mission has become a real challenge for coaches and […]

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Patrick Valtin

In Hiring, Beware the “Ace of Spades:” Why Personnel Selection is No Poker Game

By Patrick Valtin John was a successful physical therapist. Pressured by the expansion of his practice, he decided to hire an office manager. Alice had the perfect resume – on paper, she was an “ace of diamonds.” She was hired the same day and started the next. What happened in the next 5 months unfortunately […]

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Peter DeHaan

Bombay Calling

I recently stumbled onto a TV program entitled Bombay Calling. It was about an offshore call center, providing a compelling exposé of an India-based outsourcing call center and the people who worked there. In a gripping documentary style, it showed both the good and the bad in offshore call centers. Just as proponents of offshoring […]