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Patrick Valtin

In Hiring, Beware the “Ace of Spades:” Why Personnel Selection is No Poker Game

By Patrick Valtin John was a successful physical therapist. Pressured by the expansion of his practice, he decided to hire an office manager. Alice had the perfect resume – on paper, she was an “ace of diamonds.” She was hired the same day and started the next. What happened in the next 5 months unfortunately […]

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Peter DeHaan

Bombay Calling

By Peter Lyle DeHaan, PhD I recently stumbled onto a TV program entitled Bombay Calling. It was about an offshore call center, providing a compelling exposé of an India-based outsourcing call center and the people who worked there. In a gripping documentary style, it showed both the good and the bad in offshore call centers. Just […]