Tag Archives: management

Asking Questions to Enhance Your Strategic Thinking

By Jill J. Johnson

Jill Johnson-question

The foundation of effective strategic thinking and strategy development is knowing how to ask the right questions. Learning to ask the right questions can be difficult because most people only know how to ask superficial questions that have easy answers. Asking challenging questions allows you to be more impactful in critical situations, have a greater influence on outcomes and help your organization achieve greater results.

Ask Questions That Matter

The level of uncertainty in today’s business climate is driving major challenges for most leaders.

To be an effective leader, you have to fully understand the overall strategic goals of your enterprise and key leadership. Use these goals as the framework to align your thinking.

Understand the critical market forces impacting your business strategies so you can determine the questions to be answered. What critical market forces are at play in your industry? Are there forces evolving around you which have the potential to impact your survival or growth opportunities? Consider what it will take to grow revenue, expand profitability, improve job satisfaction, enhance productivity, or increase customer retention. How does each of these areas impact the questions you should consider? Structure your questions to challenge the critical issues impacting your ability to achieve these goals.

The foundation of effective strategic thinking and strategy development is knowing how to ask the right questions. Click To Tweet

Three Critical Categories of Questions

There are three primary categories of questions to evaluate when you are focusing on your strategic thinking. These questions allow you to scan the various elements impacting your enterprise. These include reviewing what is going on internally in your organization, exploring external market forces creating new challenges or opportunities, and a review of your organizational relationships. Here are some examples of the types of questions you can consider for each level of your scan.

Internal Scan: Ask detailed questions about your customers and their evolving needs. What is the impact of your ownership, culture, stage of your business life cycle? Where are the sources of your profitability and capital resources? What are your leadership capabilities? How deep is the expertise of your team? Make sure you fully understand the key strategies of your organization and the opportunities you have to implement them.

External Scan: Consider the impact of various market forces on your target market and opportunities. What is happening demographically? How is your competition influencing your target market’s expectations on services, costs, and quality? What generational influences impact your ability to compete for your customers? What are the risks of remaining status quo?

Relationship Scan: Consider the status of the strategic relationships and partnerships you and your enterprise have developed. How do they impact your opportunities and create new challenges? Can you tap into other resources they offer or leverage them to achieve your goals? What are your internal relationships and how can you use them to impact success?

Constructing Your Strategic Questions

Focus your consideration of the questions on the key components impacting your enterprise growth or survival. Your questions should follow the format of who, what, where, when, why and how. They should be action-oriented. As you answer them, they should provide clarity to your strategic direction and focus. This will provide guidance on areas needing more research.

Align your questions to answer critical business questions. Your questions should help you clarify the most critical priorities for your organization. These should be broken into levels of importance: top, short-term, and on-going. Also consider the time-horizon for the impact: short-term, mid-term or long-term. By understanding the time priorities, you can categorize your strategic questions to align them with the key external market forces impacting your ability to achieve your goals. Aligning your questions with the external market forces provides you with a deeper level of critical thinking. As you elevate your critical thinking, you can begin linking your questions to impact your overall enterprise strategies.

Make sure your questions are challenging enough so they cannot be answered without some research or reflection. Questions that can be answered with a “yes” or “no” are not strategic questions. Ask provocative questions to encourage deeper thinking. This will bring a higher level of critical thinking to your planning effort. If your team cannot ask tough enough questions, find an outside advisor or consultant who can provide insight.

Getting Answers to Improve Your Strategic Insight

Often you will have to do some research before you can develop your questions. Think of this as your “homework”—doing the right preparation before you begin ensures you will ask better questions. Look to your major industry associations as a good starting source for insight about emerging issues and challenges. Study how your competitors are tackling challenging market forces.

Consider your options for obtaining the information which will allow you to confidently address your questions. Outside resources can be an objective source of obtaining information. If you keep this research role internal, work carefully to minimize any bias you might inject into the research.

Identify the key metrics you should be monitoring by carefully analyzing industry data. Tie your questions to what improves or impacts each of these metrics. Your questions should consider what impacts your profit margin, return on capital employed, return on investment, and return on assets. If you don’t understand these terms, learn more about them.

You will never have all of the available data to answer all of your questions. The goal is to obtain enough data to make reasonable judgments or to clarify for you the next layer of questions to ask.

Final Thoughts

Asking the questions that matter will build your confidence and others will be more confident in working with you. Learning to ask challenging questions allows you to be more impactful in critical situations, have an influence on outcomes, and help achieve greater results. Thinking strategically is a skill set you must actively work at trying to improve. Find resources to help you learn and practice your critical thinking skills. Building your strategic mindset takes time, discipline and focus.

What critical questions do you need to ask to improve your business?

Jill J. Johnson is the President and Founder of Johnson Consulting Services, a highly accomplished speaker, an award-winning management consultant, and author of the bestselling book Compounding Your Confidence. Jill helps her clients make critical business decisions and develop market-based strategic plans for turnarounds or growth. Her consulting work has impacted more than 4 billion dollars worth of decisions. She has a proven track record of dealing with complex business issues and getting results. For more information on Jill J. Johnson, please visit www.jcs-usa.com.

First Aid for Burned-Out Teams

By Kate Zabriskie

Kate Zabriskie-burned-out

The team’s exhausted. They’re burned-out, and I am too. I don’t know if we can recover. We’ve been working at 150 percent for over a year—at least most of us have.

More change? Really? We’ve been through three major transitions in as many months. Everyone is really on edge. I am pretty sure Susan is going to quit.

Team? We work in the same building, but that’s about where it starts and stops. I’m hoping to get out of here soon.

Even in the best of times, creating and maintaining a high-functioning team is work. When the team is burned-out, the task is infinitely harder, but it can be done.

Step One

The first step is accepting a list of truths.

When the team is burned-out, the task is infinitely harder, but it can be done. Click To Tweet

Truth One: People have different levels of buy-in, a range of professional goals, and varying home/work demands.

Truth Two: Not everyone experiences burnout in the same way nor is work always distributed evenly in most organizations. Some people probably are more burned-out than others.

Truth Three: Great teamwork will compensate for a lack of resources in the short term. However, teams that are stretched too thin for too long begin to show signs of wear and tear after a while.

Truth Four: If the leader isn’t a believer in what the team needs to accomplish or isn’t working as hard as he or she can to bring the team over the finish line each day, team members will know it and react in a range of ways—most of which are neutral at best.

Truth Five: Transparency matters. People don’t like being left in the dark, or worse still, lied to.

Truth Six: Too many changes at once usually don’t go over well unless there’s a logical flow to them, a sense of fairness about what’s being changed, and the absence of unnecessary chaos or drama.

Truth Seven: Elephants in a room stay there if they’re allowed to do so. If a team is not prepared to operate with candor and address any unspoken issues, there’s only so much that can be done to save the group.  

Truth Eight: Team members’ perceptions of the team’s condition are their truth. You may have plenty of data to argue to the contrary, but until people are ready to listen and believe what you show them, what they currently think is what is.

Step Two

Once you’ve got a firm understanding of the basic truths, the next step is taking a long and hard look at what’s working, what isn’t, and why. Does everyone understand and buy into the team’s mission? Is work distributed fairly? Are some people doing more than they should have to do and others doing less than they should? Are people resentful of each other? Is there drama, and do you know the source? Is the team’s burnout a recent phenomenon or has its decay been long in the making? Is the burnout caused by internal factors, external factors, or a combination of both? Have people been misled or lied to in the past by those in positions of authority?

Those questions are just the tip of the iceberg and some ideas to get started. In fixing burnout, asking the right questions is as important, if not more, so than taking action. A good list of questions will help you reduce the likelihood that you are treating symptoms or curing the wrong disease altogether.

Step Three

When you think you have a good grasp of the current situation and have verified your findings with others, it’s time to start thinking about what could be. A fast way to imagine a different state is to work through some more questions.

  • Why does our team matter to the organization and what value do we offer?
  • How do we want to feel about our work?
  • What gets us excited about our work or what do we enjoy?
  • What changes do we need to our work product, our work processes, or our people interactions?
  • What needs to stay the same?
  • What level of performance do we need from each team member?
  • What are we going to do if those levels aren’t met?
  • What additional resources do we need?
  • What would success look like?
  • What can we do to encourage transparency and communication?
  • How will we celebrate improvements?

Step Four

With a clear view of the present and a possible future, the next step is prioritizing. In most cases, burned-out teams don’t burn out overnight. Often the process is long and marked by a series of declines, bad luck, and unfortunate circumstances. Consequently, the recovery process is often long. In fact, the team may never realize some of the elements identified in step three for a long time, or maybe ever. Most recoveries don’t happen overnight. The trick is to keep the truths discussed in step one in mind as you prioritize a plan of action to get from the reality you uncovered in step two and the future you envisioned in step three.

Step Five

The final step in the recovery planning process is creating a deliberate communication plan. Recognize that you need to over-explain and repeatedly share information. Once is not enough. Also, not all recoveries are linear. Your team will have some good days and bad. What’s important is making progress in the right direction over time. After a series of successes, everyone who is still with the group should be feeling a little less burned-out and a lot more excited about the work at hand.

With these five steps well in hand, you’re positioned to provide some immediate triage to your team members that are battling burnout. Burnout can be pervasive throughout an entire company, so get your first-aid kit out as soon as you pick up on the problem, and mitigate the issue before it negatively impacts your operation.

Kate Zabriskie is the president of Business Training Works, Inc., a Maryland-based talent development firm. She and her team help businesses establish customer service strategies and train their people to live up to what’s promised. For more information, visit www.businesstrainingworks.com

Yes, You Can! DIY Tips for Planning a Successful Professional Event

By Elena Langdon

Elena Langdon

So, you’ve been tasked with organizing a company event or educational meeting, or you’re looking into starting one for your professional circle, and now you’re wondering whether you have what it takes. While professional event organizers are probably necessary for meetings with attendance in the several hundred, you’d be surprised what a small group of dedicated volunteers can do for smaller gatherings, not to mention the free and user-friendly resources available to support you. And while there is such a thing as organizational engineering, it doesn’t take a graduate degree to plan and host a successful event, as long as you follow these six basic guidelines.

Teamwork

Whatever you do, don’t try this alone. You’ll need at least two other people to keep you on task and off the therapist’s couch. Depending on the size of the event, five to six people is plenty for the main planning, and then another dozen or so on-site for the actual gathering. You also must know (or learn) how to delegate. If your strengths don’t include drafting and sending out email blasts to 100 potential sponsors, delegate that to another team member who thrives on executing concrete tasks on a timely basis.

The more you organize the same event or similar ones for the same type of audience, the easier it gets. Click To Tweet

Venue

If you’re planning an event for the first time (or for the first time in a new location), this is the first thing you need to secure—especially if you or most of your team are not local. For example: a very qualified team based in Brazil and Canada organized what looked to be an amazing professional event in Boston, with top speakers and killer pre-conference social media buzz, only to end up canceling because they hadn’t secured a venue and didn’t check hotel prices. If you host an annual conference at the same location every year, nine months of preparation should suffice. The same holds true for events in new locations, as long as there are under fifty attendees. However, for large, multi-day events held in different cities every year, you’ll need more time for planning. Picking a venue can be quite fun. Don’t discard the possibility of universities, boutique hotels, or other creative solutions. Very successful annual meetings can be held in unique locations like state history museums, for example.

Speakers and sponsors

Selecting who will present at your event is also key. You can put out a call for proposals, personally invite presenters, or do a combination of the two. Some organizations have a budget to pay speakers, while others don’t, and yet there never seems to be a short supply of willing presenters. And speaking of budget, make sure you consider requesting financial support from sponsors and/or exhibitors. If you are offering food and paying speakers at your event, chances are you won’t break even without either this type of external support or charging high registration prices. Another distinguishing element that can add value to your conference is international experts; you’ll need to plan ahead so you can hire top-notch interpreters to bridge any language barrier, but with enough time and by choosing professionals who specialize in your field, communication will be flawless.

Schedule

Other details to consider, which can vary widely from event to event, include the length of sessions and breaks, whether you want concurrent sessions or not, what parallel or extra-curricular gatherings to include, and the type of food you will offer. All of these will affect your budget and interest in the event—great marketing will only get you so far, and attendees are often motivated by small details like hot meals instead of boxed lunches.

Time and time-saving apps

Planning an event takes time, of course. As mentioned above, a one-day event will take about nine months to plan, once you’ve locked down the venue and lodging. After securing a venue and date, outline a basic schedule of larger tasks, and break them down into monthly and weekly sub-tasks. Then take advantage of technology to manage your tasks and communicate with your team. There are numerous organizational apps out there, often available for free, ranging from cloud-based collaboration tools to simple but powerful online to-do list applications and scheduling tools.

Audience

One of the advantages of planning an event internally is that no one knows your audience better than you. You know whether they would be interested in an evening of board games or sing-alongs, for example, or prefer visiting a local tourist attraction versus a local brewery. Because you are part of their tribe, you can experiment with ideas and customize the event to meet their preferences. An external organizer might insist on cookie-cutter solutions that you instinctively know won’t work. If, for example, you know you have an above average number of vegetarians in your group, don’t let even the most experienced caterer convince you to offer only a small percentage of vegetarian meals. Finally, if you anticipate any Deaf or Hard of Hearing audience members, you’ll need to hire a few American Sign Language (ASL) interpreters and/or Certified Deaf Interpreters (CDI).

Finally, remember that imitation is the sincerest form of flattery. At every event you attend, large or small, take notes on what you see from an organizational standpoint, and then discuss with your team to see which features might make sense for your group. Another common saying applies as well: practice makes perfect. The more you organize the same event, or similar ones for the same type of audience, the easier it gets. And before you know it, you too will be hooked.

Elena Langdon is a Portuguese-English conference interpreter, interpreter trainer and certified Portuguese-to-English translator and an active member of the American Translators Association. The American Translators Association represents over 10,000 translators and interpreters across 103 countries. For more information on ATA and to hire a translation or interpreting professional, please visit www.atanet.org.

Identifying and Mitigating Unconscious Bias in Yourself and in Your Workplace

By Dr. Steve Yacovelli

Steve Yacovelli- Unconscious Bias in your workplace

Three fun facts: First, studies show that resumes with “white” sounding names (like “Greg”) were 50 percent more likely to get a callback for an interview by potential employers than a more stereotypically African-American sounding names (like “Jamal”), even when the resumes were identical aside from the name. Second, brunette and redhead women’s salaries are approximately 7 percent less than their blonde counterparts. And third, most 60 percent of corporate CEOs are over six-foot-tall; a large disproportion compared to the fact that less than 15 percent of American men are over this height.  In a popular political television show, one character says, “Washington, Jefferson, Lincoln. Tall men make great presidents.”

What do these three factoids have in common? They are examples of what is called “unconscious bias,” and actions are taken because of those unconscious or hidden biases. But what specifically are these hidden or unconscious biases, and more importantly how can you start to manage them so you’re making the right decisions in your workplace and our world? Let’s explore… 

What is “Unconscious Bias”?

Hidden or unconscious bias is the preference for or against a person, thing, or group held at an unconscious level. This means you don’t even realize your mind is holding onto this bias of, say, that person on the phone who is speaking English as a second language, or that effeminate man in front of you at the restaurant who isn’t what you were taught as “masculine.” In contrast, an overt—or explicit—bias is an attitude or prejudice that one endorses at a conscious level; it’s obvious and blatant.

Research on hidden bias shows that, regardless of the best intentions, most people hold deep-seated resistance to the “difference” of others, whether that difference is defined by evident factors as race, gender, ethnicity, age, or physical characteristics, or more subtle ones such as background, personality type, experiences, or even sexual orientation. But bias can also exist in a positive sense: you may favor your family, your community, and people with whom you feel a connection based on shared characteristics or experiences (like people who work for the same company or went to the same university as you).

These hidden biases aren’t purposely or consciously created; they are products of your brain’s self-generated definition of normal, acceptable or positive, and they are shaped by many factors: from past experiences to your local or cultural environment, to the influence of social community and the impressions from media. You don’t consciously create these definitions of “normal” versus “different,” “good” versus “bad,” or “acceptable” versus “unacceptable.” In fact, conscious and unconscious biases are often divergent; your hidden biases may exist in spite of our sincere desire to be bias-free and in direct contradiction of the attitudes you believe you have.

Why Do We Have These Biases?

Well, we can blame having an unconscious bias on our cave-ancestors. Back in the day, a cave-person had to quickly decide if the big-furry-sharp-toothed-animal at the cave-door was friend or foe; and those quick ascertains of safety were processed in their cave-brains. Science has shown that we receive 11 million bits of information every moment, but we can only consciously process forty bits of data at any time. How do we manage that 99.9999996 percent gap? Through our unconscious brains. So, as humans, it is perfectly natural for us to create these “cognitive shortcuts” to help us be safe and survive and manage all this data input.

But in 2019 we aren’t cave-folk, and that wiring sometimes goes against what we want our “auto systems” to work for the most part. Think about you at work: do you want your cave-wiring impulsively taking over who you should work with, the feelings you have toward hiring someone, or defining how you act towards a new co-worker or customer? No, you don’t. You want to have your conscious brains be prevalent, and that’s not always easy to do. But it’s something you should do.

Working on your unconscious base won’t just make your workplace more inclusive and successful, but it will go far to personally build trust between you and others, and that makes the world just a little bit better. Click To Tweet

“Micro inequities” & Why They Matter in our Workplace

OK: you’re at work and someone says to you, “For a woman, I’m really surprised how well you accomplished that task. Nice job.” Some would call this a back-handed compliment: a compliment that’s really an insult. The better term for this is a “micro inequity.” These are unconscious biases that come to life where people act or say things that “tip the hand” on their respective (most likely unconscious) biases. 

Why does it matter for you to identify and mitigate these microinequities in your workplace? For several reasons actually:

  • Micro inequities are a form of punishment for being different and occur in the context of work without regard to performance or merit.
  • Micro inequities undermine the effectiveness of the recipient.
  • Micro inequities take up workplace time and energy and undermine interpersonal trust and relationships.

Studies have found that over 71 percent of the workforce has experienced some form of workplace incivility or microinequity in the last five years. Incivility is evidenced by disrespectful behavior (Zauderer, 2002). What happened to these folks? According to this study:

  • 28 percent lost work time avoiding the instigator of the incivility/microinequity
  • 53 percent lost time worrying about the incident/future interactions
  • 37 percent believed their commitment at work declined
  • 22 percent have decreased their effort at work
  • 10 percent decreased the amount of time that they spent at work
  • 12 percent actually changed jobs to avoid the instigator

How Can We Start to Mitigate our Hidden Biases and Limit our “Micro inequities”? 

So, what do you do about this managing this unconscious, cave-selves? The first step is accepting that you DO have unconscious bias and become aware of the ones you specifically hold. One of the best ways you can start to explore what unconscious biases you have is through Project Implicit, or the Implicit-Association Test (IAT). The IAT is a free online assessment that will measure the strength of your hidden bias between various groups. Check it out—in a safe and judgment-free way—see what hidden biases you may have. https://implicit.harvard.edu/implicit/

Second, share and discuss the concept of “unconscious bias” with others in your workplace. Share the Project Implicit website with them. Talk (if you’re comfortable) what the results you had on the site. Encourage co-workers to hold each other accountable when those unconscious biases turn into microinequities.

Third, look at the bigger picture within your workplace. What are the biases that exist within your organization, and how can you start to challenge them. For example, look at your organization’s hiring practices. Does it tend to hire the same types of people or recruit from the same places? Are your marketing messages pretty non-inclusive? Are your customers or clients similar in demographic make-up? Think about your typically business practices and think as a team to ensure your collective unconscious biases aren’t impacting your business success.

Closing

So, we all harbor and exhibit an unconscious bias to some extent. And that’s OK; that simply means we’re human. But it’s taking that step to identify which biases we have, take steps to “debias” ourselves, share that action with others, and really look at how we do business that is the key to change. Doing this won’t just make your workplace more inclusive and successful, but it will go far to personally build trust between you and others, and that makes the world just a little bit better.

(source: Zauderer, D. (2002). “Workplace Incivility and the Management of Human Capital.” Public Manager, Vol. 31, p.36-43.)

Dr. Steve Yacovelli (“The Gay Leadership Dude”) is the Owner & Principal of TopDog Learning Group, LLC, a learning and development, leadership, change management, and diversity and consulting firm based in Orlando, FL, USA, with affiliates across the globe. With over twenty-five years’ experience, Steve is a rare breed that understands the power of using academic theory and applying it to the “real” world for better results. His latest book, Pride Leadership: Strategies for the LGBTQ+ Leader to be the King or Queen of their Jungle came out June 2019. www.topdoglearnign.biz .

7 Reasons to Not Share Ownership with Key Employees

By Patrick Ungashick

Many business owners consider at some point sharing ownership of their company with one or more key employees. Sharing ownership can create powerful advantages—retaining employees for the long-term and incentivizing them to increase business value are usually top motives. Sharing ownership appears to elevate top employees into a true partnership with the owners in the ongoing effort to sustain company growth.

However, sharing ownership is not without downsides, some of which are immediately apparent. Obviously, sharing ownership dilutes the owner’s equity position. Consequently, sharing ownership can end up being the most expensive way to incent, reward, and retain top employees. Other potential problems and downsides create unwelcome surprises down the road.

Sharing ownership backfires more often than it succeeds. If it backfires, the business owner’s ability to successfully exit from the business one day may be jeopardized.

Sharing ownership can create powerful advantages—retaining employees for the long-term and incentivizing them to increase business value are usually top motives. Click To Tweet

Listed below are seven reasons to avoid sharing ownership with top employees, whether you are contemplating selling or gifting to them a piece of your company:

1. Top employees sometimes leave

No matter how loyal and trusted they are, it happens. Making matters worse, when top employees leave, they rarely switch industries. If they leave your company, likely they join or become the competition. Now you may have somebody competing with you who owns a piece of your business. To prevent this, you will need to have employees sign an agreement obligating them to sell their stock (or units, if an LLC) back to you should they leave. This helps avoid a competitor owning some of your company. But, you won’t like writing a check to a former employee in order to buy back your stock. That’s not fun.

2. Sharing ownership with top employees complicates legal governance

For example, sharing owners requires creating (or updating) legal documents such as a buy-sell agreement, which outlines decision-making and ownership-transfer rules among co-owners. One important issue that must be addressed is who has the authority to sell the entire company one day. You cannot allow minority owners to hold up a possible sale in the future. This buy-sell agreement therefore also needs to give the majority owner clear authority to sell the entire company, further complicating your exit planning.

3. Sharing ownership also complicates income tax planning

Certain laws regarding retirement plans—an important tax planning tool—require owner-employees to be treated differently for anti-discrimination testing. Also, if you have an S-corporation (a popular legal form) and you wish to make a profit distribution, it must be in proportion to ownership. Sharing profits proportionately with all owner-employees might not be what you had in mind. 

4. Sharing ownership changes the employer-employee relationship, potentially in an undesirable manner

For example, ownership of bestows rights. Employees who receive ownership typically gain the right to review the company’s financial information and records. You may not be crazy about employees seeing that level of financial detail. Once an employee has ownership, it’s easy for the line to blur between ownership and employment. It can become harder to manage an employee who also is an owner. Firing that person, if ever necessary, can become more difficult and expensive.

5. Sharing ownership with one or more employees creates a precedent

You intend your company to grow, and that growth in the future likely leads to additional valuable employees coming into the picture, either promoted from within or hired from outside the company. Those future top employees may want ownership too, given that their peers already have it. You will either have to give it to them, further diluting your ownership, or deny it to them, which risks alienating them perhaps to the point that they leave the organization.

6. With ownership comes potential perks and responsibilities that may complicate matters with your employees

Owners typically enjoy some personal expenses paid by the company, such as your vehicle, cell phone, meals, etc. Employees who receive ownership often expect to participate in such perks too. You will either have to include them, which increases costs, or you will have to temper their expectations, which risks alienating them. With ownership also come responsibilities, such as personally guaranteeing company debt. Top employees may be hesitant or unprepared to share in this debt and risk, further taking away some of the excitement and appeal of receiving ownership.

7. Sharing ownership expands the possibilities the company can find itself exposed to outside creditors

Occasionally, employees might do things that put themselves and their ownership in the company at risk, such as get divorced, get sued, or find themselves in financial difficulties. Sharing ownership increases the possibility that your company gets dragged into one of these situations.

Conclusion

Because of these disadvantages, business owners should attempt to retain and reward top employees without sharing actual ownership. Alternative strategies exist, such as “golden handcuffs” plans including phantom stock, stock appreciation rights (SARs), and executive compensation plans. Many of these programs can simulate business ownership, achieving the original goals without creating the inevitable potential risks and downsides. 

There are a few situations where sharing ownership with top employees may make sense. The most common would be sharing some actual ownership now as one step within a comprehensive plan to eventually sell or transfer the entire business to the employees. Otherwise, in most cases, it is advisable to pursue a different course of action.

Patrick Ungashick is the CEO of NAVIX Consultants, a celebrated speaker on executive and business owner exit planning, and the author of A Tale of Two Owners: Achieving Exit Success Between Business Co-Owners. With his wealth of knowledge on exit planning, Patrick has provided exit advice and solutions to business owners and leaders for nearly thirty years. For more information on Patrick Ungashick please visit: www.NAVIXConsultants.com.