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Marty Martin

Taming Disruptive Behavior

By Dr. Marty Martin John, a seasoned manager, is growing weary of receiving 2-3 daily email complaints from his employees, the employees of another manager, and occasionally a customer. They are not ordinary complaints. John is not a customer service manager and does not interact with customers. Frustrated and battle-weary, John has to deal with […]

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Esther Francis Joseph

Keeping an Intergenerational Office Copacetic

By Esther Francis Joseph Today‚Äôs complicated office structure is made up of several different generations of employees, yet there are two that can be radically different: Baby Boomers (approaching retirement; born between 1946 and 1964) and Millennials (entering the workforce; between the ages of 18 to 30). Each age group is distinct in its own […]