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Kate Zabriskie

Breaking Up Isn’t Hard to Do

Why Companies Lose Customers and What to Do About It By Kate Zabriskie Although Neil Sedaka and Howard Greenfield may have been right about love relationships when they penned their hit, “Breaking Up Is Hard to Do,” when it comes to business, that notion rings less true. Customers frequently break up with their suppliers, vendors, […]

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Tracy Stuckrath

Serve This, Not That…

Five Things You Need to Know About Planning a Menu for your Next Business Meeting  By Tracy Stuckrath In the past when you scheduled a business meeting you had pizza delivered or ordered sandwiches from the local deli. Sometimes you splurged by taking the group out to a local restaurant. It was never a concern […]

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Kate Zabriskie

Does the Virtual You Byte? Managing Your Digital Twin

By Kate Zabriskie “We were ready to make him the offer, but then I saw the domestic abuse arrests. With a quick Google search our clients could easily find the same information. I don’t need to ponder the larger risks because this problem alone is a showstopper.” “Why would I buy from someone who chooses […]

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Brannon Dreher

How to Make Your Training Stick

How Much Information Sticks during Training? By Brannon Dreher Your company delivers an expensive new training program to employees and then, like any smart company does, spends the next few months measuring the effects. Immediately after sales training, you find that your newly trained salespeople are only using two of the six selling approaches that […]

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Wayne Schoeneberg

Concrete Core Values: The Driving Force to Business Success

By Wayne Schoeneberg Core values are the driving force behind your professional life, so you had better take a moment and figure out what they are. Speakers love to talk about them. Writers love to write about them, but few get down to explaining what they are and how core values influence the actions you […]

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David Waits

Five Barriers to Implementing Strategic Direction

By David Waits Strategy is a framework within which decisions are made, which influences the nature and direction of the business. Strategy directs organizations as they make plans, marshal resources and make day-to-day decisions. It is imperative that strategy is clear, concise and congruent. Otherwise organizations and people can be efficiently headed the wrong way. […]

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Peter DeHaan

We’re on a Mission

By Peter Lyle DeHaan , PhD For years, a reoccurring line from the movie Blues Brothers has puzzled me. I’m not sure if I should be offended or amused with the protagonist’s assertion, “We’re on a mission from God.” The “mission” of this critically disparaged, yet once popular film, might be to simply levy mayhem […]

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Lucien Canton

Preparedness Planning: Three Vital Steps

By Lucien Canton The single biggest mistake organizations make in preparedness planning is to treat disasters as something outside normal business operations. There is a tendency to see disasters as a class by themselves, one that requires specialized plans and procedures. The truth is that disasters are part of a continuum that begins with day-to-day […]

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Lucien Canton

Three Reasons Your Emergency Plan Will Fail

By Lucien Canton When the Exxon Valdez ran aground in Prince William Sound in 1989 it was one of those extremely rare occurrences where the conditions of the crisis almost exactly matched the planning assumptions in the company’s emergency plan. The weather conditions, the size of the spill – It was as if the plan […]

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Lois Lang

Five Tips for Family Business Succession Planning

By Lois Lang When it comes to family business succession planning, one thing is certain: Most family business leaders don’t do it, they don’t do it well, or they wait to do it until it’s too late. While the CEO longevity in non-family businesses is an average of six years, for a family owned businesses […]