Eye Rolling: Five Ways to Keep the Conversation Rolling

By Marcia Reynolds, PsyD “I can handle when they talk back to me,” the HR Director said, “but when they roll their eyes, it just gets under my skin.” “I know,” said the Training Manager. “I have an intern who does amazing work, but when I try to give him some direction, the … Continue reading →

8 Tips to Make Your Sales Message Memorable

By Patricia Fripp Some salespeople are silly enough to think that if they talk longer, they add more value or get their point across more effectively. Actually, any prospect or potential buyer you ask is eager for your pitch to be presented as efficiently and memorably as possible. Here are … Continue reading →

Know the Difference between Edutainment and Productive Training

By Evan Hackel Let’s look at two professional trainers—let’s call them Joan and Jack. Both Jack and Joan are energetic trainers who get their audiences laughing quickly. They will both do whatever it takes—using props or asking trainees to do silly things—to illustrate a concept or … Continue reading →

ROCK Star Communication

How to inspire action and commitment By Patricia Fripp In an era of tough competition, presentations that persuade, educate, motivate, and inspire give you a competitive edge. Good presentation skills are no longer simply nice to have; they can mean career life or death. Imagine yourself in the … Continue reading →

Ensure That You’re Understood When You Speak

Seven Listening Styles and How to Approach Them By Joe Curcillo The new manager walks into the conference room. The several staff members turn and look at each other expressing obvious shock over is youthfulness. He begins to tell the staff that he is only instituting one new change: they are … Continue reading →